Hello，同學們好，歡迎來到成都英語培訓——龙8官方网站网址舉辦的企業商務英語培訓系列課程，今天龙8国际來學第二十四課，處理服務中的投訴2。

這一課的主要教學內容有：處理應對客人投訴的詞匯；處理應對客人投訴的句型以及處理應對客人投訴的相關對話。

那么，shou先，龙8官方网站网址來看一下處理客人投訴的相關詞匯：cashier出納員、收銀員；receipt收據；invoice發票；stain玷污；bill賬單；confidence信心；on the house免費。以上就是龙8国际手机游戏官网下载處理客人投訴的相關詞匯。

那么，接下來，龙8官方网站网址來看一下處理客人投訴的相關句型：

di一句

Shall I have them cooked again?

要不要我把這些菜重做一遍？

第二句

I will check your order with the chef immediately.

我馬上去廚師那兒核對您的點餐。

第三句

I'm terribly sorry for staining your clothes.

很抱歉弄臟了您的衣服。

第四句

I assure you it won't happen again.

我baozheng此類事情不會再發生了。

第五句

I have the wrong table number.

我看錯桌號了。

那么，以上就是龙8国际手机游戏官网下载處理客人投訴的相關句型。

接下來，龙8国际登录來看一下處理客人投訴的相關對話：

di一段對話

A: Waiter. Bill, please.

B: Here you are, sir.

A: The bill is more than I thought.

B: I will ask the cashier to check it again.

A: All right.

B: Sorry. I have made a mistake. Your table number is wrong. Here is your bill again. Would you like a receipt or an invoice?

A: An invoice, please.

第二段對話

Guest: Waiter, how long do I have to wait for my dinner?

Waiter: I'm afraid that the Beijing roast duck takes quite a while to prepare. I will check your duck with the chef immediately.

Guest: Wait a minute. The steak was recommended, but it is not fresh. I'm not happy with it.

Waiter: I'm sorry, sir. I will change it straight away.

Guest: Don't bother. I've lost my confidence in your steak. Please cross it off my bill.

大家注意這個Please cross it of my bill，意思是請把它從我的賬單中劃去。

Waiter: Please accept my apology again. Do you wish to try something else? You will be on the house, of course.

Guest: I would like to try beef soup. I hope it will be fresh this time.

Waiter: I assure you it won't happen again.

過了一會兒……

Waiter: Oh, I'm terribly sorry for staining your clothes.

Guest: It doesn't matter. Today, I'm so unlucky.

以上就是龙8国际官网唯一入口處理客戶投訴的相關對話。

那么，以上就是龙8官方网站网址今天的內容，請問掌握了嗎？

龙8国际手机游戏官网下载旗下的韋沃英語培訓，開設有企業商務英語培訓，成人英語培訓班，成人英語口語培訓班，零基礎英語培訓，英語雅思培訓班等。請致電028 84087127。